FAQs

For instant answers to your questions about sovrano, look through our answers below.

At Sovrano, we understand that acquiring the world's most coveted treasures requires more than just access; it demands trust, expertise, and a deep understanding of the nuances of the luxury market. That's why we've assembled a team of seasoned professionals, each with a proven track record of success in their respective fields.

What if I can't find the item I'm looking for on the site?

If you can’t find the specific item you’re looking for, please contact us. Our team can assist you in sourcing the item through our extensive network of sellers and collectors worldwide.

What payment methods do you accept?

We accept major credit cards, bank transfers, and other secure online payment methods. Please visit our payment information page for a complete list.

Can I pay with cryptocurrency?

Yes, we accept select cryptocurrencies for payment. Please contact our support team for more details on the accepted cryptocurrencies and the payment process.

Is payment on Sovrano secure?

Yes, we use industry-standard encryption and secure payment gateways to protect your transactions and personal information.

How can I contact Sovrano?

You can reach out to us via our contact form, email, or phone. Our support team is available to assist you with any inquiries or concerns.

How does Sovrano guarantee the authenticity of its items?

Absolutely. We work only with reputable sellers and experts to ensure that all items listed on Sovrano are authentic. Each item undergoes a thorough verification process.

Does Sovrano offer concierge services?

Yes, we offer dedicated concierge services for select members, providing personalized assistance and tailored solutions for buying, selling, or sourcing exclusive items.

Does Sovrano offer international shipping?

Yes, we collaborate with reliable logistics partners to ship items globally. Shipping fees and customs duties may apply based on your location.

What are the requirements for selling on Sovrano?

Sellers must meet our quality and authenticity standards. This includes providing detailed item descriptions, provenance information, and adhering to our code of conduct.

How does Sovrano handle the sale and transfer of ownership?

Once a sale is confirmed, Sovrano facilitates secure payment and coordinates the transfer of ownership, ensuring a smooth process for both buyers and sellers.

Can I negotiate the price of an item?

Yes, in some cases. Certain listings allow buyers to make offers. Sellers can choose to accept, decline, or counteroffer.

Does Sovrano offer personalized shopping or sourcing services?

We do offer personalized services for our members, including tailored recommendations and dedicated sourcing of rare or high-value items.

Does Sovrano provide investment advice or portfolio management for luxury assets?

While we do not directly manage portfolios, we facilitate comprehensive wealth management solutions through our network of trusted partners, ensuring your investment needs are handled with the highest level of expertise and discretion.

Does Sovrano organize exclusive events or experiences for its members?

Yes, we occasionally host exclusive events and experiences for our members.